Circling back from nearly two and a half years ago when our first “Dealer News” article ran in Golf Car Options Magazine, we’ve since grown from 18,000 sq ft to a 55,000 sq ft facility and our team has nearly doubled. We are still centrally located in Sauk Centre, MN right off the Interstate. Going on 21 years in business and 13 of those in the golf cart industry.
Behind the scenes where all the magic happens is still pretty cool – if not has been cooler yet with all the accessory & technology changes. Taking a standard fleet golf cart and transforming it into a fully customized shiny new toy is quite entertaining to watch. Our technicians aren’t afraid of a new challenge. They work as a team and have fun while doing it! They stay educated with the latest models and networks within the industry. All carts are serviced before they hit the lot. We are consistently brainstorming new ideas and have a sense of accomplishment when they can be followed through.
On the front end, we get the opportunity to listen to our customers and this is where our sales team excels. They listen to the wants, they hear the needs, give options and offer solutions. We pride ourselves on customer service. The sales team loves the product! Genuinely caring for our customers’ needs and identifying the right cart with no pushy sales tactic comes naturally. As our lead salesman says “We’re selling fun!” We simplify the customer’s experience with a relaxed, fun atmosphere.
With plentiful accessory options, there’s so much fun to be had with custom orders. Custom builds are precisely laid out before production and can range from 2, 4, 6, 8 seaters. Paint schemes or wraps, lift kits, all the different styles of wheels & tires, customs stitched seats, a variety of sound systems to choose from, color-changing lights, under glow light kits, and the list goes on! Quality Check is something we take seriously for our customer’s satisfaction and safety. It is the last stage & phase of our custom builds.
As an authorized club Car Dealer we feature new Onwards, Villagers, & XRT’s. Since our last article, we are honored to have been awarded Club Car’s Black & Gold Award! This is awarded to only 100 Authorized Club Car Dealers and earning this strengthens our customer satisfaction. Our customs are generally used Yamaha, Club Car & E-Z-GO. Fuel types include gas carbureted, gas fuel injected, and electric. But as lithium has taken off, we have become a RoyPow Dealer and offering maintenance-free.
The pandemic has affected businesses worldwide and we’re no different. When “social distancing” took place last year, people started to think outside the box and how to enjoy themselves with the restrictions. Outdoor toys became the latest thing and golf carts fell into that category. There was a demand for outdoor recreation. We are fortunate and thankful given the times. With the boost also came some trials such as backorders and manufacturers shutting down but we’ve kept our heads high – worked through it. Complying with the restrictions we broadened our shipping services offering delivery to your front door nationwide for a flat-rate fee. Our customers were very appreciative of the service and we were happy to give back in a way we could.
Expansion, selection, dedicated team, supportive vendors, and of course our loyal customers cultivate our growth. We continue to look forward to what the future brings and wish all the same and best of luck!